DynamicWeb Privacy Policy - we protect your data!

We offer certain site features, services, applications, and tools that are available only through the use of the following tracking technologies.

You are always free to block, delete, or disable these technologies if your browser, installed application, or device so permits. However, if you decline cookies or other similar technologies, you may not be able to take advantage of certain site features, services, applications, or tools. 

Generally, these technologies allow our sites, services, applications, and tools to store relevant information in your browser or device and later read that information in order to identify you to our servers or internal systems. Where applicable, we protect our cookies and other similar technologies to help ensure that only we and/or our authorized service providers can interpret them by assigning them a unique identifier that is designed for interpretation only by us.

This website collects and uses personal information for the following reasons:

1.1. Google Analytics
Like most websites, this site uses Google Analytics (GA) to track user interaction. We use this data to determine the number of people using our site, to better understand how they find and use our web pages and to see their journey through the website.

Although GA records data such as your geographical location, device, internet browser and operating system, none of this information personally identifies you to us. GA also records your computer’s IP address which could be used to personally identify you but Google do not grant us access to this. We consider Google to be a third party data processor (see section 2 below).

GA makes use of cookies, details of which can be found on Google's developer guides. FYI our website uses the analytics.js implementation of GA.

Disabling cookies on your internet browser will stop GA from tracking any part of your visit to pages within this website.

Learn more about Google Analytics.

1.2. Google Tag Manager
We are constantly trying to improve the customer experience on our website by providing visitors with more personalized and targeted campaigns and offerings. To do so, we use Google Tag Manager (GTM). 

GTM is a little snippet of code that helps us track user behavior across our sites and then pushes the data to our Google Analytics account. Then, all the data is perfectly organized and ready for us to assess and review for potential site improvements and remarketing campaigns. 

We consider Google to be a third party data processor (see section 2 below).

Learn more about Google Tag Manager.

1.3. Contact and download forms
Should you choose to use the contact form, download gated content or sign up for events, then your information will be stored in our DynamicWeb backend and collated into an email and sent to us over the Simple Mail Transfer Protocol (SMTP).

The information contained in the email will automatically be transfered onwards to our Dynamics 365 CRM system. From there, the data will be attached to any existing account with a similar email or else be created as a new contact. 

All data obtained from any website form will be subject to minimum one yearly review where inactive data – or data belonging to inactive contacts may be deleted from our DynamicWeb backend database. 

1.4. Email newsletter
If you choose to join our email newsletter, the email address that you submit to us will be forwarded to SendGrid and HubSpot who provide us with email marketing services. We consider SendGrid and HubSpot to be third party data processors. In addition to SendGrid and HubSpot, your email will also be stored in our DynamicWeb backend database and in our CRM systems: Dynamics 365 and HubSpot.

You can always opt-out by using the unsubscribe link contained in any email newsletters that we send you or by requesting removal via email. When requesting removal via email, please send your email to us using the email account that is subscribed to the mailing list.

Your email address and email click history will remain within our own - and in SendGrid's and HubSpot's databases for as long as we continue to use SendGrids’s or HubSpot's services for email marketing.

While your email address remains within our own - and in the SendGrid and HubSpot databases, you will receive periodic (approximately three times a month) newsletter-style emails from us. Our newsletters will keep you posted on DynamicWeb's latest product announcements, software updates, and upcoming events.

If you want your personal data 'erased' from our databases, then download and fill out the data removal form step-by-step and send it to us by mail. 

We will respond without undue delay (and in any event within one month from receiving your request, although this can be extended in difficult cases). 

Be aware that all the email logs are kept in the databases for a the following number of days before being fully deleted: SendGrid: 30 days and HubSpot: 90 days.

1.5. GoTo
To conduct webinars online and to maintain and track user registration, DynamicWeb use the GoTo software. When signing up for a webinar, your data will automatically be stored in our GoTo account and manually transferred to our CRM systems: Microsoft Dynamics 365 and HubSpot.

All data obtained from any website form will be subject to minimum one yearly review where inactive data – or data belonging to inactive contacts may be deleted from our DynamicWeb backend database.

1.6. Leadinfo
Leadinfo is a software solution that collects and analyze information about potential customers visiting our website by matching the IP addresses of the visitor against a publicly available database of company data (such as the Chamber of Commerce). At DynamicWeb, we use Leadinfo to identify website visitors and to log that information in our CRM.

1.7. Website cookies
We treat information collected by cookies and other technologies as non‑personal information. However, to the extent that Internet Protocol (IP) addresses or similar identifiers are considered personal information by local law, we also treat these identifiers as personal information.

Similarly, to the extent that non-personal information is combined with personal information, we treat the combined information as personal information for the purposes of this Privacy Policy.

DynamicWeb cookies: 

We make use of analytic cookies to analyse how our visitors use our website and to monitor website performance. This allows us to provide a high quality experience by customising our offering and quickly identifying and fixing any issues that arise.

The information collected by these cookies is not associated with your personal information by us or by our contractors. The following Google Analytics, other third party provider cookies and our own cookies are used.

Analytics cookies:

For more information - see the DynamicWeb cookie policy.

1.8. Login
If you posses a login for our DOC site, we automatically collect and store data related to any input or submission you provide on the site - including posts on the Forum, Downloads, signups for Training and Certification or Ordering. All data, including login credentials are stored in our DynamicWeb backend and Dynamics 365 CRM system.

When signed in to our DOC site, we automatically store and protect the content you provide by use of our services – including the Forum, Downloads, signup for Training and Certification and Ordering. 

All data obtained from any website form will be subject to minimum one yearly review where inactive data – or data belonging to inactive contacts may be deleted from our DynamicWeb backend database. 

See section 3. below to learn more about how we store your information and how long it remains in our databases. 

We use a number of third parties to process personal data on our behalf. These third parties have been carefully chosen and all of them comply with the legislation set out in the EU General Data Protection Regulation 2018 (GDPR).

Download the list of our 3rd Party Processors.

All DynamicWeb job applications, both solicited and unsolicited, are reffered to job@DynamicWeb.dk, which is a shared mailbox monitored by our team leaders. 

The job applications stored in the mailbox are manually devided into different folders, one for each job vacancy, and are kept until the job opening has been filled after which the entire folder is deleted.

All data obtained from any website form will be subject to minimum one yearly review where inactive data – or data belonging to inactive contacts, will be deleted from our DynamicWeb backend database.

You can always contact us, if you want your personal data 'erased' from our databases (see Section 7). We will respond without undue delay (and in any event within one month, although this can be extended in difficult cases).

The purposes include - keeping you up-to-date on new platform releases, white papers, blogs and other inspirational webinars and events. 

You can always contact us, if you want your personal data 'erased' from our databases (see Section 7). We will respond without undue delay (and in any event within one month, although this can be extended in difficult cases).

DynamicWeb will report any unlawful data breach of this website’s database or the database(s) of any of our third party data processors to any and all relevant persons and authorities within 72 hours of the breach if it is apparent that personal data stored in an identifiable manner has been stolen.

We use a number of third parties to process personal data on our behalf. These third parties have been carefully chosen and all of them comply with the legislation set out in the EU General Data Protection RegulatiThe data controller of this website is: DynamicWeb Software, a DK Private limited Company with company number (CVR): 30205146 whose registered office is:

DynamicWeb Software A/S
Bjørnholms Allé 30
DK - 8260 Viby J
+45 70 25 20 90
info@dynamicweb.com 
www.dynamicweb.com

Please contact us, if you want to request access to your personal information stored in our databases. We will respond without undue delay (and in any event within one month from receiving your request, although this can be extended in difficult cases).

When a privacy question or access/download request is received we have a dedicated team which triages the contacts and seeks to address the specific concern or query which you are seeking to raise. Where your issue may be more substantive in nature, more information may be sought from you.

If you want your personal data 'erased' from our databases, then download and fill out the data removal form step-by-step and send it to us by mail or email: 

DynamicWeb Software A/S
Bjørnholms Allé 30
DK - 8260 Viby J
info@dynamicweb.com
+45 70 25 20 90