Frederikshavn Forsyning is a multi-utility group that consist of eight companies with 210 employees. Their task is to ensure a stable supply of electricity, water and heat as well as to provide for the treatment of sewage and waste.
Frederikshavn Forsyning covers all areas of supply in the Frederikshavn Municipality. Their services goes out to customers in all ages and at different levels in society, which increases the need for clear and concise communication both on- and offline. To serve that purpose, Frederikshavn Forsyning wanted a very intuitive and accessible website solution that would make it easy for both businesses and private users to access relevant information.
Finally, Frederikshavn Forsyning wanted their new solution to be both reliable and stabile, which eliminated all open source solutions. Instead, the company and its Dynamicweb partner, Clienti Digital, chose the Dynamicweb All-in-One Platform.
The new solution contains a simple information hierarchy and a user-friendly design that encourages interaction. Now, the front page only contains essential and required information such as direct links to the different business areas and clear communication regarding current supply statuses. All combined, it makes it a lot easier for users to find the exact information they are looking for.
The whole design is responsive and automatically adapts to any mobile device. That means users can access the website while on the move, and use their GPS location to find the nearest recycling center.
The Dynamicweb solution is fully integrated with KMD’s portal, which provides users, both private and business, with full access to current and previous invoices, and online meter reading registration.
Frederikshavn Forsyning and Clienti Digital has created a very user-friendly and intuitive website that evolves around the customers. Most importantly, the site offers simple and intuitive navigation and site search that makes it easy for the customers to locate relevant information.
The digital accessibility combined with the optimized information flow means that Frederikshavn Forsyning spend less manual resources on traditional inquiries by phone or email. More importantly, the customer experience and overall satisfaction has improved, and Frederikshavn Forsyning can now allocate their resources to other essential business areas.
Simplified and effective solution increases profits, benefits customer, and partner relationship.
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